In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report.You can also collect the MDM Diagnostic Information logs using the following command: mdmdiagnosticstool.exe -area "DeviceEnrollment DeviceProvisioning Autopilot" -zip "c:\users\public\documents\MDMDiagReport.zip" Use command to collect logs directly from Windows 10 PCs
In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report. On your managed device, go to Settings > Accounts > Access work or school.Ĭlick your work or school account, then click Info.Īt the bottom of the Settings page, click Create report.Ī window opens that shows the path to the log files. Download the MDM Diagnostic Information log from Windows 10 PCs The following sections describe the procedures for collecting MDM logs. The benefits of the MDM app for Android, iOS/iPadOS, macOS and Windows devices are given in the table below.To help diagnose enrollment or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop. The ME MDM app installed on Mac devices, facilitates location tracking. Despite not requiring the MDM app for management, having the MDM application has its own set of benefits in addition to making the Privacy Policy and Terms of Use available to the users. Users can also download the ME MDM app from the Play Store to enroll devices using Self Enrollment Benefits of installing the ManageEngine MDM appĮnrollment is the first step for device management during which the ManageEngine MDM app or ME MDM app can be installed on the device and this MDM application acts as the agent for the MDM server.
For Apple and Windows device management, MDM leverages the native MDM client already present on the devices, while in case of Android, ME MDM app is mandatorily installed during device enrollment to function as a mobile agent app. It acts as the agent app and is used in the agent-server communication required for continued management of devices. The ManageEngine MDM app is the companion app that gets installed on the device, when the device is enrolled to ManageEngine Mobile Device Manager Plus.
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